Complaint Information

Complaints Information

On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with any aspect of the goods you purchased with us or the service you have received, you may contact us in any way you prefer. Our contact details are as follows:

• Phone:01924 950108
• Email: support@bedkingdom.co.uk
• Address: Bedkingdom, Oldfield Lane, Heckmondwike, West Yorkshire, WF16 0JD

Please include your order number so we can easily track the order.

We will normally acknowledge the complaint within 2 working days and aim to have the complaint resolved within a maximum of 15 working days but this may be longer during the Christmas and Easter periods.

If your complaint relates to your finance agreement

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your finance provider. They will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What can I do if I can’t reach an agreement on my complaint?

If you are not satisfied with the finance provider's response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of their final response letter to you.

They can be contacted in the following ways:

• Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• Telephone: 0300 123 9 123
• Email: complaint.info@financial-ombudsman.org.uk

Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk

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